Gift Cards Terms Of Use

These Terms of Use apply to all Gift Cards issued by Rocket Industries.


"Gift Card" means the Gift Card that you have purchased or received.

"Card Number" means the 12-digit number that appears on the back of your Gift Card;

"Access PIN" means the 4-digit scratch Access PIN printed on the back of the Gift Card;

"Rocket" means Rocket Industries Pty Ltd ACN 001 927 395 40 Huntingwood Drive Huntingwood NSW 2148;

"Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms of Use;

A reference to "we", "us" or "our" is a reference to Rocket Industries;

A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use, or who authorises another person to do something with or to the Gift Card on their behalf.


This document contains the full set of terms of use governing your use of the Gift Card.

We recommend that you read this document carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, please call (02) 8825 1900 or see in-store.

Accepting the Gift Card and Agreeing to these Terms of Use

By purchasing, redeeming or attempting to redeem a Gift Card, you:

accept and agree to be bound by these Terms of Use; and acknowledge that you have read and understood our Privacy Policy, Disclaimer and Terms & Conditions (available by calling (02) 8825 1900 or online at

Gift Card Inclusions & Exclusions


All products or services sold through Rocket Industries


Rocket Gift Cards

Purchases Using Multiple Gift Card Value

You can make purchases using multiple Gift Cards. You can choose what amount to use up to the value of each card.

Purchases Exceeding the Gift Card Value

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

No Cash Advances

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and Expiry of Gift Cards

Your Gift Card will be valid for use until the balance (total value of the card) has been used. Our gift cards have no expiry date. Once the gift card reaches a zero balance ($0.00), the card becomes null and void.

Re-issue of Faulty or Damaged Gift Cards

Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Rocket Industries.

Destruction of Gift Card with no Value

Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

Lost or Stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded. If your card/s has been lost or stolen, contact us immediately on (02) 8825 1900 and we will put a stop on the card/s.

Checking your Gift Card Balance

You can check your card balance at any time in-store or by calling (02) 8825 1900. Checking your balance via the Rocket website is coming soon.

Can I Exchange my Gift Card?

No, you cannot exchange your Gift Card for a different denomination, cash or discount.

Can I Cancel my Gift Card?

No, you cannot cancel your Gift Card.

Exchanging Items Purchased with a Gift Card

Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to our returns policy.

Your Gift Card, Your Responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Changes to Terms of Use

We reserve the right to change any of the terms contained in these Terms of Use at any time where the change is required:

  • To add or remove goods or services which may be purchased with the Gift Card;
  • For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
  • To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
  • Where we, acting reasonably, consider that it will not be to your detriment.
  • Changes to these Terms of Use will be available at or by contacting (02) 8825 1900

Privacy and Confidentiality

Our Privacy Policy, Disclaimer and Terms & Conditions explain how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access these policies online (from, please call (02) 8825 1900 for a copy.

It is important that you carefully read and understand our Privacy Policy, Disclaimer and Terms & Conditions.

Errors and Complaints

If you have reason to believe that an error has occurred in relation to your Gift Card, you should call (02) 8825 1900. Any complaints about goods or services purchased with a Gift Card must be resolved by calling (02) 8825 1900.


To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

- End of Terms and Conditions -

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